The attainment of a qualification involves assessment in the workplace and decisions being made about a learner’s competence in a diverse range of work tasks and activities. At some point during the assessment process the learner may disagree with their assessor’s judgement of competence.
An Appeals Procedure is available for any learner who is not satisfied with the decision or feels it is unfair. This process is designed to deal with appeals in a fair, objective and independent way. The following information sets out the three stages involved in the Appeals Procedure and will describe the steps each party should take when an appeal is lodged.
Grounds for bringing an appeal
It would be impossible to provide an exhaustive list of grounds for bringing an appeal. Each situation will be dealt with on its own individual merits. However, it is likely that disagreements will fall under one or both categories set out below:
Disagreements about assessment decisions
- The learner believes that the evidence they have produced does not warrant the assessment decision
Disagreement about the conduct of the assessment process
- The learner feels that the assessment process has been discriminatory in its conduct
- The assessor demands more evidence that the performance criteria does not require
- The learner feels that they have had unfair access to assessment, i.e., insufficient time being allocated by the assessor
If the learner feels that they have been unfairly treated and /or disadvantaged by the conduct of the assessment process, they can raise the matter in the following way:
When a learner feels that their assessor’s decision is unjustified, the learner should register their comments on their course feedback form. The learner and the assessor must consider appropriate action to rectify the situation.
If the appeal is against the assessor and the learner does not feel they can discuss this with their assessor, the learner can contact the Centre who will arrange for an Internal Verifier to discuss their concerns and try to resolve the situation.
If the issue cannot be resolved between the assessor and the learner, the learner can instigate Stage Two of the Appeals Procedure. This involves referring the matter to the Centre and appropriate Internal Verifiers.
If the matter cannot be resolved between the assessor and learner, then the learner should lodge their appeal with the Centre, in writing within 7 days, on the Appeals Procedure form. The Office Manager will then appoint an Internal Verifier to this appeal.
The Internal Verifier will then arrange a meeting between both parties to try and find a mutually acceptable solution. The Internal Verifier will re-consider the assessment evidence to ascertain if the decision is valid and appropriate and to give advice and make suggestions about an appropriate course of action to resolve the matter.
If a mutually acceptable agreement cannot be reached, the learner can initiate Stage Three of the Appeals Procedure.
If at this stage the appellant is still unsatisfied with the result of SimTrainer’s decision, the learner can make a direct appeal to SFJ Awards following the SFJ Awards policy found at sfjawards.com.