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Incident Resolution for Duty Managers


2 Days (with an optional 2 day workshop)


SFJ Awards

Class Size

Maximum of 8


Written & simulated practical

Course Overview

Our flagship training course is aimed at all Duty Managers – those who are responsible for the safety and well-being of staff and members of the public, and who may face business critical incidents at any time of day.

This industry-led programme of incident management training addresses the needs of service providers, businesses and the needs of Duty Managers when resolving incidents at the operational and tactical levels.

This course will instil confidence and give Duty Managers the ability to assist in resolving incidents quickly, effectively and with minimum disruption to business operations.

Bespoke simulations are utilised to bring the training sessions to life; this unique approach allows learners to practice against scenarios based on their own day-to-day working environment.

The course is underpinned by the principles of JESIP and the Foundation Document for Incident Command.

Learners have the opportunity to develop a greater understanding of the incident management process, evaluate key incident management principles – such as situational awareness and joint decision making – and the key skills required to bring an incident under control.

Course Modules

  • The Legal Framework
  • Risk Assessment
  • Effective Communication
  • Leadership & Decision Making

Teaching & Learning

Delivery of the course will include a mixture of theoretical input, case studies and classroom based exercises.


This qualification is validated by a 30 minute written assessment, with formative assessment throughout the course by the trainer.

This is an excellent course - my team and I really enjoyed it and found it very informative and engaging throughout.

Linsey MillerHead of Terminal Operations, Stansted Airport

Payment Policy

We invoice after course completion and expect payment in 30 days from date of invoice

Course Costs

Contact us for our current pricing on all courses, refreshers and bespoke packages